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Pet Tracking Tips and Troubleshooting

Q: My collar has stopped transmitting what should I do?
A:

End Cap –Try checking the end cap. It is not uncommon that over time the connection that the end cap provides (it completes the circuit) will go bad due to rust, dirt, etc. If the end cap is dirty you can clean the contact points with alcohol and make sure that the gasket is clean and undamaged. If you have two collars it is best to first swap the end cap from the collar that is not working with an end cap from a collar that is working, and see if the collar that was not working begins to transmit. If this is the case you will need to purchase a new end cap. 

Battery – You can also check the battery (ies). Make sure that the battery is placed within the transmitter correctly. If this does not work you may want to try replacing the existing battery with a new one to see if the collar begins to transmit.

Frequency Drift – Due to the nature of radio frequency it is fairly common for frequencies to drift. If your collar signal alters in sound or repetition it is best to first check for frequency drift before sending in your collar for repair. If you have a Classic receiver you can adjust the fine tuning wheel to receive the best signal from your collar. If you have a Maxima receiver, you can adjust the frequency up and down 1 or 2 KHz (last number in programming) for best signal.

   
Q: What is the warranty on a Tracker unit?
A: We offer a factory defect warranty that includes a three year warranty on the electronics of the receiver with a ten year warranty on the body and antennas of the receiver. All Tracker collars come with a one year warranty. In order for your warranty to be valid your warranty card must be completed and returned to Tracker within 60 days of purchase.
   
Q: Where do I send my units for service?
A:

Tracker services all Tracker products at the Idaho facility. Send to:

Tracker Repairs
800 S. Industry Way, Suite 160
Meridian, ID 83642

Please use the repair form or include a note detailing the problems you are having with your Pet Traxx.

   
Q: What is the normal turn-around time for repairs at Tracker?
A: We try to turn around our repairs within 2 weeks (10 business days) but it is subject to first in, first out scheduling and backlogs will vary.
   

 

 

 

 

 

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“The Cat Traxx system really works great. I have a 10 acre back yard with lots of underbrush and I have no problems locating them when needed or telling how far they are away.”

Michael Lau
Mingus, TX

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